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At the start of this item, the Chief Fire Officer presented Members with information on the Service's current attendance standard and explained how it is calculated.
Members agreed that the way attendance times are measured needed to be reviewed so that they could be more easily compared with Shropshire Fire and Rescue Authority and that they needed to be understandable, comprehendible and a realistic target.
[Cllr Oborski left the meeting at 11.55am].
The Chief Fire Officer then presented a summary of the Service's Quarters 1 and 2 performance against a comprehensive set of Performance Indicators agreed by the Senior Management Board.
A Member requested more detailed information for cross boundary incidents to be included in the performance statistics.
[Mr Campion left the meeting at 12.10pm and returned at 12.12pm]
[Cllr Hey left the meeting at 12.11pm and returned at 12.12pm]
RESOLVED that:
1. A review of Attendance Standards be undertaken.
2. Members note the following headlines drawn from Appendix 1 relating to performance in Quarters 1-2, 2019-20:
i) A total of 3,936 incidents were attended in Q1-Q2, a decrease of 3.29% (134 incidents) over the same Quarter of 2018-19, and 5.92% (220 incidents) lower than the average for the last five years. The overall five year trend shows a gradual increase in the total number of incidents.
ii) The majority of the decrease in Q1-Q2 is accounted for by a drop in the numbers of Fire incidents, particularly Primary and Secondary Fire incidents, while the number of Special Service incidents was up:
a. Fires: an overall decrease of 24.87% was mainly accounted for by 32.64% decrease in the number of Secondary Fires (220 incidents) and an 18.00% decrease in Primary Fires (115 incidents).
b. Special Services: an increase of 22.28% (211 incidents) was mainly accounted for by a 195.65% increase in the number of Assisting other agencies (135 incidents) and a 28.37% increase in Other Special Services (101 incidents).
c. False Alarms: a decrease of 0.78% (14 incidents), the most frequent automatic activations are at a number of sheltered housing, houses of single occupancy, up to 3 storeys and hospitals.
iii) Overall Staff Sickness level for Q1-Q2 2019-20 was 4.06 days lost per head with the biggest proportion 2.74 days lost per head for Long Term Sickness.
iv) The Service attended 45.34% (141 incidents) of Primary Building Fires within 10 minutes in Quarters 1-2, compared with 57.30% (208 incidents) in the same period in 2018-19. The average time for the first fire appliance attendance at all Primary Building Fires was 11 minutes for Quarters 1-2 compared with 10 minutes 17 seconds in the same period in 2018-19.
v) The average for the overall availability of the first On-Call (Retained) fire appliance was 83.92%; however, this has decreased by an average of 3.52% when compared to the same period in 2018-19.