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Members were provided with a summary of the Service's Quarters 1 - 3 performance against a comprehensive set of Performance Indicators agreed by the Senior Management Board.
Members voiced their concerns over future cover for new housing developments in the West of Worcester and were reassured that the new CRMP would take account of all development areas in the Service area. Members were also reassured that the Community Risk Department were fully aware of existing and new HMOs in the Service area.
Members suggested that the Community Risk Activity be published yearly for the public and Officers agreed to incorporate this into the Annual Report.
Members were pleased to learn that the 4x4 response vehicles during the recent snow period had been a great asset to the Service allowing support to the NHS for transporting medication to the public.
RESOLVED that Members note the following headlines drawn from Appendix 1 of the report relating to performance in Quarters 1 - 3, 2017-18:
i) A total of 5,281 incidents were attended in Quarters 1 – 3, an increase of 0.7% (37 incidents) over the same period in 2016-17, and 4.1% (214 incidents) higher than the average for the last five years.
ii) The majority of the increase in Quarters 1 - 3 can be accounted for by a rise in the numbers of Special Service incidents at 9.1% or 104 incidents (66 of which were RTCs) when compared to the same period in 2016 – 17. Fire incidents were also up by 34 mainly due to a spike in Secondary Fires in Quarters 1 and 2, whilst False Alarms were down (101 incidents).
a. Fires: an increase of 34 incidents for this period over the previous year is largely accounted for by an increase in Secondary Outdoor Fires (up by 43 incidents) due to the warmer summer period during Quarters 1 and 2.
b. Special Services: there was an increase of 104 incidents over the period. Most subcategories have increased slightly; these include Road Traffic Collisions (RTCs), assisting other Agencies, Rescue/Evacuation from Water, Spills and Leaks (non-RTC) and Ring Removal. There was a decrease in the number of lift releases attended (down by 12 incidents).
c. False Alarms: there was a decrease of 101 incidents overall when compared to the same period in 2016-17. There was a small increase of the sub-category of Malicious False Alarms, which went up by 13 incidents.
iii) Overall Staff Sickness levels were 5.67 days lost per head.
iv) The Service attended 60.2% of Building Fires (485 incidents) within 10 minutes in Quarters 1 – 3, compared with 56.5% in the same period in 2016-17. The average time for the first fire appliance attendance at all building fires was ten minutes and twelve seconds.
v) The overall availability of the first On-Call (Retained) fire appliance remains high at 90.3%; however this has decreased by 0.7% when compared to the same period in 2016-17.