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Members were provided with a summary of the Service's Quarters 1 and 2 performance against a comprehensive set of Performance Indicators agreed by the Senior Management Board.
There was particular discussion in relation to retained availability at Kidderminster Fire Station. Members were advised that this was due to an unprecedented number of leavers, however, recruitment was currently underway. Members were assured that the Service's resources were being appropriately distributed during this time.
With regard to parking problems for fire engine access, Members requested to help the Service by issuing campaign leaflets. It was agreed that Members would receive the leaflet for their use once it had been finalised.
Members queried the data regarding attendance times at building fires and it was agreed that the figures needed to be adjusted as there were some inaccuracies.
RESOLVED that Members note the following headlines drawn from Appendix 1 of the report relating to performance in Quarter 1 & 2, 2017-18:
i) A total of 3617 incidents were attended in Quarters 1 & 2, an increase of 0.3% (11 incidents) over the same period in 2016-17, and 4.4% (159 incidents) higher than the average for the last five years.
ii) The majority of the increase in Quarters 1 & 2 can be accounted for by a rise in the numbers of Secondary Fire incidents (primarily with a spike in Q1, in isolation Q2 is lower than the same period of 2016-17). Special Service incidents have increased slightly, whilst False Alarms were down (72 incidents):
a. Fires: an increase of 59 incidents for this period over the previous year is largely accounted for by an increase in Secondary outdoor Fires (up by 54 incidents) due to the warmer summer period.
b. Special Services: there was an increase of 24 incidents over the period. Most subcategories have increased slightly; these include Road Traffic Collisions (RTCs), assisting other Agencies, Rescue/Evacuation from Water, Spills and Leaks (non-RTC) and Ring Removal. The areas in which decreases have occurred are lift releases (9 incidents).
c. False Alarms: there was a decrease of 72 incidents overall when compared to the same period in 2016-17. Only a minor increase of the sub-category of Malicious False Alarms went up (7 incidents).
iii) Overall Staff Sickness levels are 2.90 days lost per head, which is outside of tolerance levels set (see paragraph 3 below) for Quarter 1 & 2.
iv) The Service attended 60.8% (344 incidents) of Building Fires within 10 minutes in Quarters 1 & 2 compared with 62.5% in the same period in 2016-17. The average time for the first fire appliance attendance at all building fires was nine minutes and forty two seconds.
v) The overall availability of the first On-Call (Retained) fire appliance remains high at 89.5%; however this has decreased by 1.6 % when compared to the same period in 2016-17.