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Members were presented with details of compliments, complaints, concerns and requests for information made by the public to the Service over the past 12 months.
Members were reassured that officers were satisfied that there were no significant levels of recurring themes or trends in the concerns and complaints being reported to give any cause for concern.
Members requested that any suggestions for improvements following the investigation of the complaint/concern be reported to future meetings.
Members were pleased to note that the Service received three times the amount of compliments than complaints/concerns.
RESOLVED that the Committee notes that during the period 1 April 2018 to 31 March 2019:
i) a total of 290 requests for information about the Service were received;
ii) a total of 102 compliments and donations were received from the public;
iii) 33 complaints about Service activities were made; and
iv) 20 complaints or concerns were received about activities carried out by other organisations or individuals.
v) None of the complainants appealed the response provided and no complaints were passed to the Local Government Ombudsman for investigation.